Posted 9 years ago
Here I have two Madrid Amber Sherbets.
The questionable seller's I have encountered on ebay recently have prompted the long winded post that is about to follow.
Note: I do not have these yet as shipping is taking such a long time on these items, but hopefully they'll arrive soon.
I purchase these from one of those sellers that withholds feedback until they get what they want. So, after recently receiving bad customer service from a few ebay seller's... I'm taking the advice from several of my wonderful cw friends, and speaking out to make others aware of these types of sellers. It had been my experience there is usually something wrong with the piece they've sold me.
I should not have to, but I sent the seller a message asking if they would be kind enough to leave me feedback for the items I purchased from them.
The following is the thanks I received for being a good customer who paid right away...
Message from seller:
"When the transaction is complete (the item is received by you) and you show your complete satisfaction on getting some really nice glasses at a great price in the form of feedback I will post my satisfaction with your quick payment in the form of feedback. Thank you."
***Really, why add "thank you"... insult to injury.***
Sorry, but that rubbed me all kinds of wrong.
It's inexcusable behavior. I find it appalling how sellers treat good customers, who not only buy multiple items, but pay right away as well. Ebay, needs major improvements. This is a big buyer beware of sellers with this type of character.
***Feedback extortion has become far more common on eBay.***
Generally seller's leave feedback for the buyer once the payment is cleared. And buyers after recieving the item(s). However, some seller's of questionable character withhold feedback, until they get positive feedback from their buyers.
Some seller's don't want to give a positive feedback to a buyer who may not be happy with their item once it arrives. So, they treat their good customers as if they were bad buyers. This is terrible for business. I for one, make it a rule to never make additional purchases from seller's with this type of character.
Those sellers must not be trying to earn much income from selling on eBay, so they can afford to let their feelings determine what they do in business rather than to do what is best for their business.
Once a seller has shipped, the seller has everything he or she might have wanted from their customer. The seller has no reason to withhold, or leave anything but positive feedback at that point.
If the seller has doubt, than maybe the seller isn't offering the best product, &/or maybe they're even careless about packaging. Because... Hey, it's insured, right. Let the customer, and the shipper deal with it. Again, this is bad for business.
I like to do what is right, and what is fair. I never treat buyers this way. I do not let personal emotions interfere. I do not withhold feedback for positive feedback ransom. When a buyer pays right away, I make note of it. They deserve that. It allows other sellers to read the feedback, and know they're dealing with a good customer.
ebay's system is inherently unfriendly, and unfair to the buyers.
Complete disregard of the customer is not acceptable